You may be unable to uninstall the App-V 4.6 Desktop Client

Microsoft App-V Team recently uncovered this issue and  they’re going to be publishing a Knowledge Base article on it very soon.

Issue:

Uninstallation of the Microsoft Application Virtualization 4.6 desktop client may fail with no specific error message given.  If you collect a verbose MSI log you may see the following:

SoftGrid Action: IsRuntimePackagePolicyCfgValid Details: NET_DOTIMEOUTMINUTES(#0) is invalid

Also note that you can see this same issue when trying to upgrade a previous version of the App-V client to version 4.6.

Cause:

This is a known issue with the App-V client versions 4.5 and later.

Resolution:

To resolve this issue you will need to modify the registry entry for the Disconnected Operation Timeout in the registry.

1. For x86 clients, open Regedit and navigate to the following location:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Softgrid\4.5\Client\Network\

For 64-bit clients, open Regedit and navigate to the following location:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\SoftGrid\4.5\Client\Network

2. Change the DOTimeoutMinutes value to the default which is 129600 (Decimal) or 1fa40 (Hex).

3. Reboot the client.

Once rebooted, you should now be able to successfully uninstall the App-V client.

2 Comments

1. MarkSpizer says:

   3 May 2010 at 12:56

   great post as usual!
2. Mesa Arizona Computer Repair says:

   7 September 2011 at 20:47

   Nice work, and great post. Exactly what i was looking for